Returns & Exchanges
At ONE.SHOP, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day return window for items in their original, unopened condition.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.
Prepare Your Package
Carefully pack the unused beauty products in their original packaging to ensure they are protected during transit and include your printed return slip.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing