Frequently Asked Questions
Everything you need to know about your beauty experience at ONE.SHOP
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your products cruelty-free and vegan?
Yes, at ONE.SHOP we are committed to ethical beauty. 100% of our products are cruelty-free, and a vast majority are certified vegan as indicated on each product page.
What is your return policy for opened cosmetics?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened and lightly used.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Do you offer samples with every purchase?
Absolutely! Every ONE.SHOP order includes two complimentary deluxe samples of our best-selling skincare or makeup products so you can discover your next favorite.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.